Privacy and account data

Requesting account deletion

Creator Studio's web Settings page provides Delete account. Enter the current password and confirm with the Delete account button to permanently erase the account and its owned data. Limited invoice references and charge amounts may remain for later refund and dispute accounting. Account deletion is different from cancelling a subscription; active subscription billing must end separately before deletion. Unsettled creator or performer compensation also blocks deletion. Support must settle prepaid image-service funds or an image-service amount due before deletion. Earned referral cash and pending referral payouts must also be settled before deletion. Unused Marketing campaign funds, a payment reversal shortfall, an unresolved checkout or uncredited settled payment, and a pending campaign refund also block deletion until resolved. Character reuse also blocks deletion while an external Story grant remains active, a prepaid unused available usage reserve or funding shortfall remains, or an earned character royalty is unpaid. This includes amounts smaller than one cent. After those obligations clear, identifying reader fields are removed from retained usage evidence and owned offers are erased. Financial receipts, accepted terms, usage allocations and their opaque accounting identities remain available for settlement, refunds and audit; deletion does not erase a debt or payment history. Usage, refund and principal-return holds reduce the available reserve and are not counted again as unused cash; their retained accounting identities continue to support settlement. Another active account request may require retrying after that request finishes. If you currently control a Story whose original creator is another account, transfer control to an eligible collaborator and have them accept it before deleting your account. Mystrix refuses the deletion rather than leave that Story without an administrator. Stories you originally created continue to follow the normal owned-Story erasure rules; transferring administrative control does not transfer attribution, storage ownership, or earnings ownership.

Ask for human support if the control is unavailable or the request remains blocked. Do not send a password or confirmation code to support.

The automated assistant cannot verify identity or delete an account on your behalf.

If you shared a sound effect with creators, account deletion removes its pool listing and the independent pool master. Copies another creator already added to their Story remain in that creator's asset library under the reuse permission you accepted when sharing. Removing a sound from Public sounds likewise stops new use without recalling existing Story copies.

Requesting or correcting personal data

Ask for human support for a copy of account data or for correction of personal information that cannot be edited in account settings. State the type of data involved and the account email address. Do not include passwords, payment-card details, authentication tokens, or one-time verification codes.

Reporting a privacy or security concern

Ask for human support immediately if you believe someone else accessed the account or if private information appeared where it should not. Describe what happened and when, but do not paste secrets or credentials into the conversation.